Offer service that customer adores

Get higher customer satisfaction with efficient, connected, and number-one customer service software. Make stronger customer relationships by adding a personal touch with Service Cloud. Enable your teams to provide a connected field service experience and give customers all relevant information in real-time.

How can Service Cloud benefit your business?

Build up your customer relationships by including a personal touch through Service Cloud. You can automate business processes, enhance call center management, comprehensive customer interaction insights and drive revenue with strong AI.

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Connect All Channels

Ensure your customers ease by increasing the quality of your services. Always offer consistent experiences from all digital channels to the field.

Personalize Customer Engagement

Build loyalty and humanize customer interactions through personalizing every engagement.

Scale Each Process

Automate business processes and empower the service team to offer more and do less.

Service Cloud Features

Lightning Service Console

Enhance employee productivity by putting out all the information they need to deliver fast service on all channels.

Lightning Service Console

 With the lightning service console, your customer service team is confident to answer all customer questions correctly, anticipate needs, and deliver quality customer experience. Make your agents’ experience simplified through the dynamic and responsive dashboard.

Case Management

Sort customer support cases efficiently and from anywhere with the service cloud by connecting agents to all activities and required information.

Case Management

Automatically and intelligently assign cases to the most suited and qualified agents for better support. Drive process, and customize productivity, and consistency possible through service cloud. With customer activity updates and alerts, your team can send email responses with a few clicks.

Omni-channel Routing

Deliver intelligent service by matching relevant cases to best-skilled agents automatically through Omni-channel routing.

Omni-channel Routing

With the service cloud, administrators can distribute incoming work smartly and employees can provide real-time status to ensure high-priority cases always gets immediate attention. Access operational insights to gain visibility of how employees handle work and use these analytics to identify, react, and resolve problems faster.

Telephony Integration

Keep your customers satisfied and agents productive with the help of telephony integration.

Telephony Integration

Reduce your employee’s average handle times by knowing how’s calling before they pick up the phone. Get an instant profile screen showing client information, log all customers’ calls automatically, and control calls without holding the phone with the service cloud console.

Workflow and Approvals

Automate and customize the approval process through the workflow’s drag-and-drop simplicity.

Workflow and Approvals

Eliminate manual chores by automating tasks like email responses, task assignments, and field updates. With a powerful process builder, design all processes in one place, and with a point-and-click interface you can create records, and logs, launch workflows, send emails, and more.

Social Customer Service

Offer quality social customer service to your clients’ favorite platforms like Twitter, LinkedIn, Facebook, Instagram, and more.

Social Customer Service

 Always listen and respond to customers by combing the capability of Service Cloud and Salesforce social studio. Utilize keywords, language detection, and classifiers to ensure company agents get actionable posts to process issues in the right way.

Innovadel’s Service Cloud Offerings

Service Cloud Consulting

As a Certified Salesforce Cloud Service partner, we offer the best roadmap, tool selection, road map, and solution designs. Innovadel’s certified and expert Salesforce Service Cloud Consultants line up the key metrics to the goals and interpret implementation risks before the real process begins. Our expert team of Salesforce professionals ensures hitch-free Service Cloud implementation so your support team can gain maximum customer satisfaction.

Service Cloud Implementation

With extensive knowledge of Salesforce Service Cloud features, our expert consultants implement multiple Service Cloud elements including Live Agent, Lightning Console, Omni-channel Routing, and more. Innovadel ranks high among Service Cloud Implementation Partners in empowering businesses through AI-driven analytics implementation taking agents to supreme productivity.

 

Service Cloud Customization

We deliver essential organizational needs by personalizing business rules and making custom fields on the Service Cloud. Assisting support managers in personalizing contacts and accounts, creating email templates, and configuring dashboards, our certified salesforce consultants let our clients use classic and lightning cloud consoles based on customized requirements.

 

 

Service Cloud Integration

Our robust Service Cloud Integration offerings facilitate a highly collaborative and communicative ecosystem. Being a Certified Salesforce Cloud Service provider, we deliver a seamless integration of Service Cloud and Sales Cloud. Our services allow the support team to join discussions, explore all support service techniques, and provide help in minimizing average case-resolving time.

Service Cloud QA

Innovadel’s Salesforce QA teams ensure to resolve and assess all service cloud issues. We allow our clients to leverage a feature-rich, fully functional system with thorough testing and quality assurance procedures. Authenticating each phase in the client service life cycle, and identifying all potential risks, we promise secure, scalable, guaranteed, and successful Salesforce Service Cloud implementation.

Service Cloud Support

Our Salesforce Service Cloud support offerings allow companies to continuously serve their clients with greater efficiency. With a 24/7 Service Cloud help desk, our experts ensure that all service cloud components are updated and their true potential is maximized. Innovadel provides team-building and training sessions for our clients to ensure to equip them with updated implementation tools and quality practices.