Offer service that customer adores
Get higher customer satisfaction with efficient, connected, and number-one customer service software. Make stronger customer relationships by adding a personal touch with Service Cloud. Enable your teams to provide a connected field service experience and give customers all relevant information in real-time.
How can Service Cloud benefit your business?
Build up your customer relationships by including a personal touch through Service Cloud. You can automate business processes, enhance call center management, comprehensive customer interaction insights and drive revenue with strong AI.

Service Cloud Features
Lightning Service Console
Enhance employee productivity by putting out all the information they need to deliver fast service on all channels.Lightning Service Console
With the lightning service console, your customer service team is confident to answer all customer questions correctly, anticipate needs, and deliver quality customer experience. Make your agents’ experience simplified through the dynamic and responsive dashboard.
Case Management
Sort customer support cases efficiently and from anywhere with the service cloud by connecting agents to all activities and required information.Case Management
Automatically and intelligently assign cases to the most suited and qualified agents for better support. Drive process, and customize productivity, and consistency possible through service cloud. With customer activity updates and alerts, your team can send email responses with a few clicks.
Omni-channel Routing
Deliver intelligent service by matching relevant cases to best-skilled agents automatically through Omni-channel routing.Omni-channel Routing
With the service cloud, administrators can distribute incoming work smartly and employees can provide real-time status to ensure high-priority cases always gets immediate attention. Access operational insights to gain visibility of how employees handle work and use these analytics to identify, react, and resolve problems faster.
Telephony Integration
Keep your customers satisfied and agents productive with the help of telephony integration.Telephony Integration
Reduce your employee’s average handle times by knowing how’s calling before they pick up the phone. Get an instant profile screen showing client information, log all customers’ calls automatically, and control calls without holding the phone with the service cloud console.
Workflow and Approvals
Automate and customize the approval process through the workflow’s drag-and-drop simplicity.Workflow and Approvals
Eliminate manual chores by automating tasks like email responses, task assignments, and field updates. With a powerful process builder, design all processes in one place, and with a point-and-click interface you can create records, and logs, launch workflows, send emails, and more.
Social Customer Service
Offer quality social customer service to your clients’ favorite platforms like Twitter, LinkedIn, Facebook, Instagram, and more.Social Customer Service
Always listen and respond to customers by combing the capability of Service Cloud and Salesforce social studio. Utilize keywords, language detection, and classifiers to ensure company agents get actionable posts to process issues in the right way.