Salesforce Commerce Cloud vs Shopify

In today’s age, every eCommerce business needs a right-fit tool that helps an enterprise stand out from competitors and attract potential customers. A pertinent e-commerce platform can help sell services/products, reduce overall expenses, and improve the swiftness of a business. In Shopify vs Salesforce Commerce-Cloud choosing the perfect eCommerce solution demands a better understanding of your functional business requirements and the essential channels that you intend to utilize to market your products. This comprehensive analysis will help identify future risks, growth plans, and product roadmaps to rule in the long run.

Key Features Shopify


In discussing Shopify vs Salesforce Commerce-Cloud Shopify offers quality profile creation features on your platform that enables drop shipping business models. You can reach out to your business customers on a personalized basis by creating client profiles and sending offering promotional deals and product advertisements. It helps increase sales.

You can shift the responsibility of handling the Product/service purchases to Shopify and focus on other essential things. The commitment includes packing, storing, and shipping purchases. You can also collaborate with third-party service providers like Amazon through Shopify Integration.

Furthermore, Shopify can handle the refund or return process for your business orders and update your inventory in addition to accounts on the company’s behalf.

API Measure

Users can get a different option for creating a simple yet customizable solution for their business regarding online retailers and merchants. Shopify is a highly adaptable and scalable notion available in this time that enterprises around the globe practice.

Shopify is flexible enough to provide changes so users can reach the needs for expanding business and making a name in the market.


Key Features Salesforce Commerce Cloud

Digital Commerce Platform

You can develop a fully responsive website for all devices using standard tools and mobile frameworks. You can use Commerce Cloud services to promote your eCommerce store on digital platforms such as social networking sites.

It will help your business reach a much-broadened audience based on their interests and reach out to the target audience. Apart from that, it’s possible to optimize mobile search and payment, create a branded application to better the customer experience, and reduce cart abandonment rates.

Order Management

Salesforce Commerce Cloud enables businesses to optimize the process of completing and shipping orders to customers worldwide. In addition, it helps automate all the payment processes and control cancellations and refunds in a single place. It’s necessary for e-commerce enterprises because their main focus is customer satisfaction, even when they’re miles away.

Storefront Reference Architecture

You can create a customized and professional website using this robust framework in a short period without much effort. You can use pre-designed wireframes, effective and incorporated digital tools, and essential integrations for adjustment. This small investment will make it easier to manage your website.

Unlimited Aisle Commerce Cloud

By using Salesforce Commerce Cloud, you can integrate shopping channels to make the sale experience easier for customers involved in the transactions. In this list, we can add employees’ convenience along with customers.

This process will allow you to provide a customized customer experience on your digital platform. Furthermore, the commerce cloud makes it easier to seamlessly offer shared access to customer databases and inventory data with the entire team.

You can provide your target audience with a personalized and client-oriented platform for better sales. In addition, it’s possible to reduce the number of walk-in transactions through advertising discounts at particular times in your online business.

 shopify vs salesforce

Shopify vs salesforce

Salesforce Commerce-Cloud vs Shopify  

According to the research data in June 2021, Shopify owns 26% market share within the eCommerce platform category, while Salesforce commerce cloud has scored 12%. However, it’s essential to know that Salesforce Commerce Cloud offers better flexibility and customization than Shopify.

If we compare Shopify vs Salesforce Commerce-Cloud Shopify falls behind Salesforce Commerce Cloud in terms of handling complicated business processes. That’s why Shopify offers reasonable price plans to cover up the weaknesses. On the other hand, Shopify is the most suitable option for businesses looking for simple platforms with essential functionalities.

Choosing the Best Fit- Shopify vs. Salesforce Commerce Cloud

It is worth noticing that Salesforce Commerce Cloud provides more flexibility and personalization than Shopify, giving it a considerable advantage. You can get third-party administrator integration through SFCC in a condensed ecosystem.

It states the probability of dramatically increasing the cost of Salesforce Commerce Cloud and will put limits on individual connectors. Shopify also falls behind SFCC when the matter is managing significant company operations.

Shopify provides a low-cost price to compensate for the significant flaws and makes it perfect for enterprises searching for a good e-commerce platform that delivers essential but basic capabilities.

Given the critical aspects of both platforms, choosing either SFFC or Shopify entirely depends on the demand/ needs of a business and its growth goals. Both platforms provide an exceptional product market if we set aside all the strengths and weaknesses. These are undoubtedly suitable to properly and effectively manage eCommerce and sales operations.

Salesforce Commerce Cloud

  • The design contains Omni-channel uniformity
  • Effective merchandising
  • Wide international growth packages
  • Customized client experience
  • Omni-channel platforms for marketing


  • Requires minimum or zero technical knowledge
  • Minimum maintenance overhead
  • No need for international expansion
  • Restricted choices for customization
  • Only B2C services are offered, and no B2B

Platform Cost

Shopify plus states the price is $2000 per month. If we consider the cost attribute, Shopify is quite a desirable plan. Furthermore, retailers need to pay an additional $1000 apart from the monthly fees for third-party applications.

On the other hand, Salesforce Commerce Cloud costs depend or are calculated based on individual clients. That makes it impossible to indicate accurate pricing figures. However, retailers can expect to pay for SFCC services around $350,000-$600,00 per year if they make sales of at least $20 million.

Concluding Thoughts

In terms of ease of use, flexibility, and scalability, these are essential factors in the platform’s selection process of the platform, Both SFCC and Shopify offer a spellbinding product market. Choosing an eCommerce solution for a business is a complex yet significant decision.

That’s why you should take it based on a detailed analysis of functional needs and platform capabilities. You require an expert understanding of the platforms you consider if you want to save up in the long run.

In concluding the comparison of both platforms, in case your business is in a growing phase. In addition, if it falls in a small or medium company category, then Shopify is the way to go. On the other hand, if your enterprise operates on a global scale that involves an international presence, then Salesforce Commerce Cloud is a better and more efficient option.

Innovadel Tech is a certified consulting partner for Salesforce, and we have worked with multiple clients across the eCommerce domain. We have helped businesses reach their goals by providing personalized services.

We leverage the power of SFCC and can help you obtain success in a short period. If you’re confused about making a choice, talk to our expert consultants and choose what’s best for your business. Feel free to email us at or call us at +44 (0) 20 3637 4868.