Movado Group Inc’s online website needed to allow customers to order online across their network and pick up the item from their preferred location. Being a well-known business, competing against the challenging retail market, and increasing customer expectations, Movado knew this aspect of the offering was essential. They wanted to offer a solution where everything was available to customers to maximize conversion opportunities.
Onboarding BOPIS posed significant challenges for Movado, including managing inventory within their stores, seamless working of this new integration, and more. In addition, Movado had specific needs outside the essential BOPIS integration. Without some necessary documentation, it took time to implement smooth integration.
Innovadel Technologies is a Salesforce Consulting Partner that handled the successful BOPIS integration for Movado. With Innovadel team members’ omnichannel expertise, we were confident we could tackle these challenges well.