Service Cloud Package
Service Cloud is a powerful platform for customer support and service teams. You can automate service processes, support agents through AI-powered recommendations and predictions, and streamline workflows to save time.
Key Benefits
Offer quality customer support and improve customer retention.
Smartly assign a perfectly suited agent to each query.
Minimize support costs and boost service team efficiency.
Smoothly share support and service information within all departments.
Prioritize cases accurately based on work scope and urgency.
Stay updated about news and the latest trends in customer care.
Our Pricing
$6500
INNOVADEL OFFERING
Assessment
– Extensive solution design.
– Complete roll-out plan.
Configurations
Leads
Accounts
Contacts
Cases
up to 5 record types
up to 5 record types
up to 5 record types
up to 5 processes
up to 10 custom fields
up to 10 custom fields
up to 10 custom fields
up to 10 custom fields
validation rules
validation rules
validation rules
up to 5 list views
lead conversion mappings
layouts
layouts
validation rules
layouts
up to 5 list views
up to 5 list views
layouts
up to 5 list views
Configure up to 5 email templates for cases-related communication.
Up to 3 Dashboards to visualize different KPIs at different levels, including:
– required source reports
– up to 5 components
– Automated Workflow with up to 10 steps for improving business processes.
Improve business process automation with:
– Up to 5 Automated Workflows
– Up to 10 steps
Data import using salesforce data import wizard for:
– Leads
– Accounts
– Contacts
– Products with predefined CSV format:
Configure the Salesforce Console for Service
Dedicated Point of Contact supervision, control, and monitoring.
Setup Service Cloud User License assignments and security
– Profiles
– Roles
– Sharing Rules
Salesforce Training & Support
– Innovadel offer remote training sessions with expert ongoing support.
INNOVADEL OFFERING
Assessment
– Extensive solution design.
– Complete roll-out plan.
Configurations
Leads
up to 5 record types
up to 10 custom fields
validation rules
lead conversion mappings
layouts
up to 5 list views
Accounts
up to 5 record types
up to 10 custom fields
validation rules
layouts
up to 5 list views
Contacts
validation rules
up to 5 record types
up to 10 custom fields
up to 5 list views
layouts
Cases
up to 5 support processes
up to 10 custom fields
layouts
up to 5 list views
validation rules
Leads
Accounts
Contacts
Opportunities
up to 5 record types
up to 5 record types
up to 5 record types
up to 5 sales processes
up to 10 custom fields
up to 10 custom fields
up to 10 custom fields
record types
validation rules
validation rules
validation rules
up to 20 custom fields
lead conversion mappings
layouts
layouts
validation rules
validation rules
up to 5 list views
up to 5 list views
layouts
up to 5 list views
up to 5 list views
Data import using salesforce data import wizard for:
– Leads
– Accounts
– Contacts
– Products with predefined CSV format:
Up to 3 Dashboards to visualize different KPIs at different levels, including:
– required source reports
– up to 5 components
– Configure up to 5 email templates for cases-related communication.
– Automated Workflow with up to 10 steps for improving business processes.
Improve business process automation with:
– Up to 5 Automated Workflows
– Up to 10 steps
Configure the Salesforce Console for Service
Dedicated Point of Contact supervision, control, and monitoring.
Setup Service Cloud User License assignments and security
– Profiles
– Roles
– Sharing Rules
Salesforce Training & Support
– Innovadel offer remote training sessions with expert ongoing support.
Our Salesforce QuickStart Packages
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